Privacy Policy

Introduction

Warboys Gutter Clearing ("we", "us", "our") is the data controller responsible for your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website.

If you have any questions about this policy, you can contact us at warboysgutterclearing@btinternet.com.

What Data We Collect

Contact Form

When you submit our contact form, we collect the following personal data:

  • Name
  • Email address
  • Telephone number
  • Postal address
  • Message (optional)

Analytics Cookies

If you give explicit consent via our cookie consent banner, we use Google Analytics 4 (GA4) to collect anonymised usage data, including:

  • Pages visited
  • Visit duration
  • Referral source
  • Device type

Analytics cookies are only set after you provide explicit consent.

How We Use Your Data

  • Contact form data is used to respond to your enquiries and provide quotes.
  • Analytics data is used to understand website traffic and improve our website.

Who We Share Data With

We may share your data with the following third parties:

  • Google — for analytics via Google Analytics 4 (GA4)
  • Amazon Web Services (AWS) — for website hosting and email delivery via SES

We do not sell your personal data to any third parties.

How Long We Keep Your Data

  • Contact form submissions are retained in our database for up to 24 months, after which they are deleted.
  • Google Analytics data is retained for the period configured in our GA4 property (up to 14 months).
  • Cookie consent preferences are stored in your browser's localStorage until you clear them.

Cookies

Types of Cookies

  • Analytics cookies — set by Google Analytics 4 to collect anonymised usage data. These are only placed after you give explicit consent.
  • Consent preferences — your cookie consent choice is stored in your browser's localStorage.

Managing Cookies

You can manage or delete cookies through your browser settings. Most browsers allow you to block or delete cookies via their privacy or settings menu. Please note that blocking cookies may affect your experience on our website.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

  • Right of access — you can request a copy of the personal data we hold about you.
  • Right to rectification — you can ask us to correct any inaccurate or incomplete data.
  • Right to erasure — you can ask us to delete your personal data.
  • Right to restrict processing — you can ask us to limit how we use your data.
  • Right to data portability — you can request your data in a portable format.
  • Right to object — you can object to our processing of your personal data.

To exercise any of these rights, please contact us at warboysgutterclearing@btinternet.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. You can find more information at ico.org.uk.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page.

Last updated: June 2025.